FAQ - Cyberbullying and Online Harm
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Cyberbullying is harmful behaviour carried out through digital tools such as messages, group chats, games, social media, images, videos, or online platforms. It can include cruelty, humiliation, exclusion, threats, rumours, or repeated targeting.
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Cyberbullying can follow a child beyond school, spread quickly, be shared widely, and happen at any time. It may also feel harder to escape because screenshots, comments, images, or posts can remain visible.
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Cyberbullying can include nasty messages, public shaming, fake accounts, exclusion from group chats, spreading rumours, sharing private images, mocking someone in games, impersonation, threats, or encouraging others to join in.
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A child should not respond in anger. They should save evidence, block or report the person if possible, and tell a trusted adult. They need to know that asking for help is not weakness or overreacting.
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Parents should stay calm, listen carefully, reassure the child, save evidence, avoid blaming them, and contact the school or platform when needed. The first priority is helping the child feel safe, believed, and supported.
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Schools should take cyberbullying seriously, document concerns, support affected students, involve families, address group behaviour, and teach digital citizenship. Responses should focus on safety, accountability, repair, and prevention.
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Children may join pile-ons because they want approval, fear being excluded, copy the group, act impulsively, or forget there is a real person being hurt. Online distance can make cruelty feel less real.
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Restorative practice helps students understand harm, take responsibility, repair relationships where possible, and rebuild trust. It does not excuse harmful behaviour, but it looks beyond punishment to learning, empathy, and accountability.
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Fiction lets children see online harm through characters’ emotions, choices, mistakes, and consequences. Stories can show how quickly digital cruelty spreads and how empathy, courage, and help-seeking can change the outcome.
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Bystanders become upstanders when they refuse to join in, support the targeted person, report harmful behaviour, save evidence, and seek adult help. Even one person choosing kindness can interrupt online harm.